Refund policy

RETURN & REFUND POLICY

Thank you for shopping with HoffenMarine.

Your satisfaction is important to us. If your purchase does not meet your expectations, we have made our cancellation and return process as simple and straightforward as possible.

Order Cancellation

Orders may be canceled at any time before HoffenMarine begins processing them for shipment. Order processing typically begins within four hours after an order is placed. Therefore, we recommend canceling your order within 1 hours whenever possible.

If you are unable to cancel your order before it ships, please contact the HoffenMarine Customer Service team as soon as possible. If tracking information is already available, our team may advise you to refuse delivery.

Please note that once an order has entered the shipping process, we cannot guarantee that the cancellation or carrier interception will be successful.

30-Day Return Policy

Products purchased through the HoffenMarine website may be returned within 30 days of delivery.

To initiate a return, please contact HoffenMarine Customer Service within 30 days of receiving your order. To qualify for a return, the product must:

  • Be unused, undamaged, and unmodified
  • Be returned in its original packaging
  • Include all accessories, attachments, manuals, and other components
  • Have a valid Return Merchandise Authorization (RMA) number issued by HoffenMarine
  • Be accompanied by valid proof of purchase

Returns sent without prior authorization or a valid RMA number may not be accepted.

1. Original Packaging

“Original packaging” refers to the original box, container, or protective packaging supplied with the product. It must include all accessories, attachments, manuals, documentation, and other components originally included with the order.

2. Return Merchandise Authorization

Before returning any product, customers must contact the HoffenMarine Customer Service team to request a Return Merchandise Authorization (RMA) number.

The RMA number must be clearly included with the returned package. Products returned without authorization may be delayed, refused, or returned to the sender.


Refund 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fishbar2017@sina.com.